Store Policies
Privacy & Security
We are fully committed to the protection of our clients' privacy. We take the utmost precautions to safeguard your information. We use SSL technology for encryption of online data and we never share your information with outside companies.
Pricing
BMI Surplus, Inc offers competitive pricing and exceptional customer service to our clients. If we have not priced an item yet, or if you want to make an offer, please call us.
Purchases within Massachusetts are subject to an additional charge of 6.25% sales tax.
Warranty
BMI Surplus, Inc warrants that you will receive the items as pictured and/or described in the listing. The Condition of the items refers only to the physical appearance of an item and not it's functionality.
If you would like an item to be tested or calibrated please contact us for pricing.
Returns
We are now offering a 5 day right of return on all items, unless otherwise
stated in the listing or the unit is being sold as parts. Please notify us by phone or e-mail, within 2 business days
of receipt, and we will initiate the return process. All returned items must be
in the original packaging, with security seals, and accompanied by the original
packing slip with written documentation of why the item is being returned.
Items must be shipped back within 5 business days of receipt in order to be eligible
for a refund or exchange. Buyer will be responsible for the return shipping and
handling costs and a 15% restocking fee. All of our items are sold
"untested" and "as is" unless otherwise stated. We strive
to test every item but, due to the nature and volume of our business, our
technicians only test some of the items we offer for sale. We do our best to
describe each item and try to note and take pictures of cosmetic imperfections.
Please read the description and look at pictures carefully prior to purchasing.
Shipping
We offer a variety of shipping options for your convenience. If you have a preference and would like an item shipped on your account with a particular carrier, we will accommodate your request. Our experience over the years using FedEx has been favorable, we like that they e-mail shipping confirmations to customers at the time of shipment, and they have handled claims professionally. The choice of shipping carrier is at the customer's discretion. Although we do not require our customers to purchase insurance we highly recommend it.
Shipping addresses cannot be changed after an item is shipped.
Orders are generally processed immediately upon receipt of payment and shipped same day if the order is placed prior to our daily pick-up. Most orders are shipped within 24 hours or on the next business day. Clients will be notified if there is any delay.
Items weighing more than 60 lbs and oversized items are shipped via Freight. Charges for pallet and crate construction vary by item and will be delineated when you call. All freight charges are paid directly to the freight company. In most instances we can have items ready for pick-up within 12 hours of payment. You may make freight arrangements yourself or call us for suggestions.
Again, we make every effort to ship orders within 24 hours of receipt (except Saturday, Sunday & Holidays). You will be notified via email or telephone if there are any extended delays due to merchandise availability, seasonal volume, or any other unforeseen circumstances.
International Orders
We are pleased to offer shipping across the globe. Shipping rates reflect the actual shipping costs only. Import duties, taxes and charges are not included in the item price or the shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to placing your order.
We
only accept wire transfers for international orders. Please go through the
check out process and when the wire transfer is complete we will ship your order.
There is a $35 non-refundable fee for all wire transfers. Our Bank information
is: Rockland Trust Company, 288 Union Street, Rockland, MA 02370 USA Swift code: RTCOUS33, Routing #011304478, Account #2905010589. We may make an exception to this policy if you have a verified Paypal account.
Some inventory is available only to our US clients due to government restrictions. Please understand that all orders for restricted products will be canceled.
Insurance/Lost & Damaged Goods
FOB, "Freight On Board", shall be the point of origin at the seller's dock, located at 149 King Street, Hanover, MA 02339, USA. Buyer assumes title and all risk of loss from the FOB point. Although we do not require our customers to purchase insurance we highly recommend it.
All items we ship via our FedEx account are covered for the full value of the product cost. Customers may file a claim with FedEx within the guidelines set by FedEx. The item must be in the original packaging to place a claim. We are happy to help facilitate the resolution of a claim in any way possible.
Canceling an Order
Orders can be canceled if the order has not yet been shipped. Please contact us via telephone to cancel your order.
Disclaimer
BMI Surplus, Inc retains the right to make changes and/or improvements to our policy at any time. All of our items are sold "untested" and "as is" unless otherwise stated. We strive to test every item but, due to the nature and volume of our business, our technicians only test some of the items we offer for sale. We do our best to describe each item and try to note and take pictures of cosmetic imperfections. Please read the description and look at pictures carefully prior to purchasing.
The company shall not be held liable for clerical, graphical, typographical and printing errors. We strive to continuously improve our site and the customer shopping experience at www.bmius.com.