Frequently Asked Questions
- Q: Is it safe to use my credit card on bmius.com?
A: Shopping at bmius.com is secure. We use SSL technology to ensure that our client data is protected. - Q: What is the status of my order?
A: Your order may be tracked by going to the order confirmation page. - Q: I want to return my order, what do I do?
A: You may request a RMA (return authorization form) by emailing us at boss@bmius.com for all eligible purchases. Once your return is received and processed (usually with 48 business hours of receipt), you will receive a refund on the order. - Q: How long will it be before I receive my order?
A: For FedEx Ground domestic shipping you should expect to receive your order within 2 - 9 business days, depending on your location. International clients can expect orders to reach customs within 10 business days. The time of delivery will vary depending on the length of the customs process. - Q: Can I get expedited shipping?
A: Yes! We offer a full range of FedEx services to our domestic customers. - Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, Discover, American Express, PayPal and bank-to-bank wire transfers. Corporate customers may also be eligible to submit purchase order requests. Please contact us at (800) 287-8868 to set up your account - Q: Do you ship to addresses outside the United States?
A: We ship to clients across the globe via USPS and FedEx. Please note that some items are restricted to US clients by the federal government. International Customers should contact us via email at boss@bmius.com before placing an order. - Q: What are the shipping charges for returning an order?
A: Shipping charges for returns are the responsibility of the customer. Charges will vary depending on your location and your shipping method of choice. - Q: Do you have a catalog?
A: Currently we only have our online store. We have 10's of thousands of additional items available for purchase. If you do not see exactly when you are looking for online then you may contact us via phone at (800) 287-8868 or via email at boss@bmius.com. - Q: Do you charge sales tax?
A: Yes, we charge sales tax on orders shipped to clients in Massachusetts. Sales tax will not be charged to orders billed to a Massachusetts address but shipping to an address outside of Massachusetts. - Q: What is PayPal?
A: PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. One advantage of using PayPal is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and financial information to the merchant. - Q: How can I sign up for PayPal?
A: You can signup for PayPal by going to paypal.com.